FAQ - questions to the Student Centre

We have gathered the most frequently asked questions to the Student Centre in one place. Find out how to register or drop a course, what to do when your grade is incorrect and more.
Course selection - FAQ​

Introduction to Ladok for Students
In the film you will learn on how to register for new courses, see results and more.

Register on courses and Master's Thesis​



Living in Sweden​


Computer account and email​​​

Student Union card/Keycard​​

Register on courses and Master's Thesis 

Course registrations

When the study period/semester begins you need to register on your courses. Use the service "Register on course" on My startpage to register when the registration period is open. When you are registered on your courses, you will get access to the course homepages/Canvas and can sign-up for the exams.

Tuition fee-paying students are registered on their courses by the Tuition Fees Office.

Re-registration on course

To re-register for a course you have not yet completed, use the service Re-registration on course on My Start Page. You then click on the course you want to re-register for, then Participation on the course and then I want to finish the course on another occasion. Choose which course round you want to re-register for and finally click on Register me.

If you are only going to take an exam and this is still available, with the same course code as before, you should not re-register for the course but only register for the exam. If the course room is locked and you need access, please contact the examiner who will add you to Canvas. If the course has changed its code, please contact your student guidance counsellor.

Tuition fee-paying students are re-registered on their courses by the Tuition Fees Office

Exchange students who wish to add courses to their study plan should consult their exchange coordinator.

I want to drop a course

You can make an interruption on a course by using the service early interruption of a course​​, within three weeks after the course start. You can't make an interruption if you have a final grade or approved test score on the course this semester.

Tuition fee-paying students will have to contact Tuition Fees Office if they want to drop a course.

Exchange students should contact their exchange coordinator within two weeks of the start of the study period.

How do I register for my Master’s thesis?

For more information, please visit:

How to fill out the registration form


My grade is incorrect

Please contact the course examiner if your grade is incorrect.

My course has not been reported as completed, even though I have passed all elements

Even though all elements of a course are reported as passed, the course itself may not have been reported as passed. If you have questions about the results, please contact the department giving the course. 

Contact information to the departments

Can I improve my grade?

It is possible to re-take an exam in order to try to improve your grade, even if you have passed the course. You will keep the highest grade. To sign up for an exam in a course which you have passed, use the service Examination, sign-up on My startpage. Due to Covid-19, special rules apply. For the latest information regarding this see link below:

Chalmer's information about the COVID-19 pandemic​


Transcript of records and Certificate of registration

You can print a Transcript of records or a Certificate of registration in Swedish or in English from My startpage. The transcripts can be validated by a link at the bottom of the document. You can also request a signed and stamped transcript from the Student Centre.

If you require a letter of acceptance, which states that you are enrolled at Chalmers, this is the same as your Certificate of registration.

Guide: How to download/print a transcript/certificate from Ladok for students (pdf)

Transcript of records for exchange students

For more information, please visit:

Transcripts and certificates ​

Living in Sweden

I've changed my address, email and phone number

On the link below you can read about how to update your contact information.

 Update address, email and phone number

I want to change my name and/or personal identity number

On the link below you can read about how to update your name and/or personal identity number.

Update your personal identity number

How do I extend my residence permit?

For more information, please visit:

Extend residence permit for the second year, completing master thesis and/or courses

Am I insured during my studies?

For more information, please visit:

Insurance for students and how to make a claim

Disabilities – how will this affect my studies?

For more information, please visit:

Student services related to disabilities


How do I access the Canvas course rooms? 

For more information, please visit:

Information about Canvas  

Computer account and email

Problems with my CID / email

If you have problems with your computer account/CID or your email, please contact IT Support​.

My computer account is about to close down

If you have uncompleted courses the Student Centre can help you with a re-registration, which will re-open your account. When your degree diploma has been approved, your computer account will close down.

Contact IT support if you have questions about your computer account​

Student Union card/Key card

My Student Union card/Keycard doesn't work

If you are a student admitted to Chalmers and the Student Union card doesn´t work or you have any questions regarding your membership, please contact the Student Union. 

Chalmers Student Union​


Page manager Published: Thu 09 Dec 2021.