Syllabus for |
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| IEK281 - Quality management |
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| Owner: TMASA |
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5,0 Credits (ECTS 7,5) |
| Grading: TH - Five, Four, Three, Not passed |
| Level: A |
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Department: 45 - TECHNOLOGY MANAGEMENT AND ECONOMICS
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Teaching language: Swedish
| Course module |
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Credit distribution |
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Examination dates |
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Sp1 |
Sp2 |
Sp3 |
Sp4 |
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No Sp |
| 0198 |
Examination |
5,0 c |
Grading: TH |
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5,0 c
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21 Oct 2006 pm V, |
19 Jan 2007 pm V, |
27 Aug 2007 pm V |
In programs
TAUTA AUTOMATION AND MECHATRONICS ENGENEERING, Year 4 (elective)
TIEKA INDUSTRIAL ENGINEERING AND MANAGEMENT, Year 4 (elective)
TMASA MECHANICAL ENGINEERING - Minor in Quality development, Year 4 (compulsory)
IQMAS MSc PROGR IN QUALITY TECHNOLOGY AND MANAGEMENT, Year 1 (compulsory)
Examiner:
Professor
Bo Bergman
Eligibility:
For single subject courses within Chalmers programmes the same eligibility requirements apply, as to the programme(s) that the course is part of.
Content
Principles, methdologies and tools for Quality Improvement in a wide sense. Some issues from the list of content: The Quality Framework - its philosophy, historical roots, and practical as well as economic impacts; Quality as Customer Satisfaction, Variation, Quality in the Product development Process, Quality in the Manufacturing Process, Service Quality, Leadersship and Quality Driven Organisational Development, Assessments, Quality Improvement Initiatives as e.g. Six Sigma Programs.
Language: English
Organisation
Lectures, exercises, cases and projects
Literature
Bergman, B. and Klefsjö, B. (2003). Quality from Customer Needs to Customer Satisfaction, Studentlitteratur, as well as material distrbuted during the course, see the homepage
Examination
A written exam as well as an interactive exam and approved cases and homework