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Syllabus for

Academic year
TEK460 - Improving healthcare service design and delivery
Syllabus is not yet adopted
Owner: MPQOM
7,5 Credits
Grading: TH - Five, Four, Three, Not passed
Education cycle: Second-cycle
Major subject: Industrial Engineering and Management

The current course round has limited places. Please contact the student center if you are not able to add the course to your selection.
Teaching language: English
Block schedule: B

Course module   Credit distribution   Examination dates
Sp1 Sp2 Sp3 Sp4 Summer course No Sp
0113 Examination 7,5 c Grading: TH   7,5 c   10 Mar 2014 am V,  13 Jan 2014 am V,  25 Aug 2014 am M

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Univ lektor  Andreas Hellström


For single subject courses within Chalmers programmes the same eligibility requirements apply, as to the programme(s) that the course is part of.


The aim of the course is to give the participants opportunities to develop and enhance their knowledge about healthcare service improvement, design and delivery. The course gives a basic introduction to unique characteristics of healthcare organizations. Methods for improving service design and delivery will be an important part of this knowledge. Through project work, the participants will be able to use some of these methods. A home exam will be given to support learning during the examination process. The exam will incorporate questions on the applicability of certain methods in specific contexts. The course will also highlight the emerging field of engineering knowledge in the healthcare sector.

Learning outcomes (after completion of the course the student should be able to)

After the course the students should have a general understanding of the unique characteristics of healthcare organizations and be able to work in a development process as an advisor on how and when to work with methods for improving healthcare service design and delivery. Upon completion of the course the student should be able to:

- Account for and give advice on appropriate methods for a certain need within the area of healthcare service design and delivery.
- Apply the methods taught in practice in a healthcare organization.
- Evaluate the appropriateness of the methods for specific contexts.
- Adapt and/or combine the methods to better fit a specific context and/or need.


Quality of care and patient satisfaction are all under increased scrutiny as healthcare organizations strive to improve their performance. Healthcare organizations of today strive to improve both clinical outcomes and operational efficiencies, while simultaneously facing challenges that include decreasing reimbursement rates, an aging patient population, rising patient expectations, and increased organizational complexity. To keep pace, they are forced to question the traditional management approaches and improve their service design and delivery.

In this course students will learn how to design healthcare systems that improve value for the patient; fostering a climate of learning and innovation; improving operations design and process management; reducing overuse, underuse, and misuse of services and resources, thus integrating care along an entire patient pathway.

The course will have an emphasis on methods and means to improvement of healthcare service design and delivery towards a more patient-orientated, efficient and safe medical service. Examples of topics are the:
- Healthcare management
- Healthcare service quality
- Improvement methods
- Design methods in healthcare
- Healthcare delivery
- Measurement systems
- Change management


The main building blocks of the course are lectures, guest lectures from healthcare organizations, and group work. In the course we will integrate theory and practice. This is achieved by lecturers from healthcare and academia, group work with practical cases, examples from practice, and relevant literature. In the course we will have the ambition to stimulate debate, reflection, innovative thinking, and strengthen the understanding of the presented topics.


A list of literature will be provided when the course starts


The examination includes a written home examination, and a project.

Page manager Published: Mon 28 Nov 2016.