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Syllabus for

Academic year
IEK311 - Total quality management
 
Syllabus adopted 2009-02-26 by Head of Programme (or corresponding)
Owner: MPQOM
7,5 Credits
Grading: TH - Five, Four, Three, Not passed
Education cycle: Second-cycle
Major subject: Industrial Engineering and Management
Department: 45 - TECHNOLOGY MANAGEMENT AND ECONOMICS


Course round 1


Teaching language: English

Course module   Credit distribution   Examination dates
Sp1 Sp2 Sp3 Sp4 Summer course
0104 Examination 7,5c Grading: TH   7,5c   23 Oct 2010 pm M,  14 Jan 2011 am M,  27 Aug 2011 am M

In programs

MPSCM SUPPLY CHAIN MANAGEMENT, MSC PROGR, Year 2 (elective)
MPDES INDUSTRIAL DESIGN ENGINEERING, MSC PROGR, Year 2 (elective)
MPEPO ELECTRIC POWER ENGINEERING, MSC PROGR, Year 2 (elective)
MPMEI MANAGEMENT AND ECONOMICS OF INNOVATION, MSC PROGR, Year 2 (elective)
MPPDE PRODUCT DEVELOPMENT, MSC PROGR, Year 2 (elective)
MPPEN PRODUCTION ENGINEERING, MSC PROGR - Production Management , Year 2 (elective)

Examiner:

Professor  Bo Bergman



Course round 2


Teaching language: English

Course module   Credit distribution   Examination dates
Sp1 Sp2 Sp3 Sp4 Summer course
0104 Examination 7,5c Grading: TH   7,5c   17 Mar 2011 pm V

In programs

MPSCM SUPPLY CHAIN MANAGEMENT, MSC PROGR, Year 1 (elective)
MPMEI MANAGEMENT AND ECONOMICS OF INNOVATION, MSC PROGR, Year 1 (elective)
MPPDE PRODUCT DEVELOPMENT, MSC PROGR - Business Development , Year 1 (elective)
MPPEN PRODUCTION ENGINEERING, MSC PROGR - Production Management , Year 1 (elective)

Examiner:

Professor  Bo Bergman



Replaces

IEK310   Total quality management


Eligibility:

For single subject courses within Chalmers programmes the same eligibility requirements apply, as to the programme(s) that the course is part of.

Course specific prerequisites

Basic knowledge in statistics is needed in order to meet the course requirements. The student should be familiar with concepts such as: probability, probability density function, cumulative distribution function, normal distribution, binomial distribution, Poisson distribution, standard deviation, error types 1 and 2 etc.

Aim

The aim of the course is to help the students to acquire knowledge about various quality endeavors to better understand the area of Total Quality Management (TQM). The course also aims to help the students to develop practical skills as a means to facilitate organizational improvement initiatives.

Learning outcomes (after completion of the course the student should be able to)

The aim of the course is to provide the students with knowledge about various quality approaches and the "quality tool box" in order to develop an understanding of the area of Quality Management . The course also aims to help the students to develop practical skills in using quality methods and tools as a means to facilitate organizational improvement initiatives.

Content

The course provides an overview of the quality management field and practical training in both qualitative and quantitative quality tools. The course includes lectures, seminars, exercises, and laboratory classes. Guest lecturers and a study visit provide insights into how quality improvement initiatives are carried out in practice. Topics covered in the course:
- Introduction: Principles for organizing, economic rationale of TQM, history of the quality movement, Deming’s profound knowledge
- Quality in Product Development and Customer Orientation
- Design of Experiments
- Robust Design Methodology
- Statistical Process Control/Improvement
- QC- and management tools
- Process Analysis and Benchmarking
- Six Sigma programs
- Continuous learning and problem solving cycles
- Change management and leadership

Organisation

The main building blocks of the course consist of: lectures, literature seminars and group work. There is also a laboratory class where the students are given the opportunity of improving the flying time of a paper helicopter by applying the Design of Experiments methodology.

Literature

A basic first reading is Bergman and Klefsjö (2003) or equivalent. Further deepening will be obtained from the readings of journal papers and other material distributed during the course.


Bergman, B & Klefsjö, B (2003) “Quality from Customer Needs to Customer Satisfaction”, Studentlitteratur, Lund (ISBN: 9144041667).

Examination

The examination forms will include: written examination, report on the laboratory class and a mid-term interactive assessment.


Published: Mon 28 Nov 2016.