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Graduate courses

Departments' graduate courses for PhD-students.


Syllabus for

Academic year
TEK145 - Quality and operations management
Kvalitets- och verksamhetsutveckling
Syllabus adopted 2020-02-20 by Head of Programme (or corresponding)
Owner: MPQOM
15,0 Credits
Grading: TH - Pass with distinction (5), Pass with credit (4), Pass (3), Fail
Education cycle: Second-cycle
Major subject: Industrial Engineering and Management

The course is full. For waiting list, please contact the director of studies:
Teaching language: English
Application code: 36116
Open for exchange students: Yes
Maximum participants: 65
Only students with the course round in the programme plan

Module   Credit distribution   Examination dates
Sp1 Sp2 Sp3 Sp4 Summer course No Sp
0107 Examination 15,0c Grading: TH   15,0c   28 Oct 2020 am J   07 Jan 2021 am J,  20 Aug 2021 am J

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General entry requirements for Master's level (second cycle)
Applicants enrolled in a programme at Chalmers where the course is included in the study programme are exempted from fulfilling the requirements above.

Specific entry requirements

English 6 (or by other approved means with the equivalent proficiency level)
Applicants enrolled in a programme at Chalmers where the course is included in the study programme are exempted from fulfilling the requirements above.

Course specific prerequisites

Prospective students need to be registered on the Master s Programme in Quality and Operations Management, and thus fulfill the programme prerequisites.


The main aim of this course is to give the students a broad, and research based, basis in the area of quality and operations management, and in this way serve as a basis for continuing studies on a master s level in Quality and Operations Management.

Learning outcomes (after completion of the course the student should be able to)

Having completed the course the students will have acquired a common knowledge base for further studies and work in the field of Quality and Operations Management. Having completed the course the students should:
- be able to give account for the foundations of Quality and Operations Management
- be able to describe and apply some basic tools and approaches in improving organizational processes and products
- have gained practical experiences of self-directed studies and improved their abilities to communicate their individual conclusions and their rationale.

The course is divided into a number of weekly subtopics with their own learning objectives, summarized as follows. After the week the student will be able to:

Quality Management
QM1: describe the basics of the quality concept and customer satisfaction, the principles of Quality Management
QM2: give account for the disciplines underlying improvement initiatives (improvement knowledge)

Operations Management
OS1: to understand and reflect on the criticality of operations management in various contexts
OS2: understand fundamental principles of operations management, including e.g. input-transformation-output and process hierarchies
OS3: to account for, and problematize on, potential ways of addressing the sustainability challenge through operations management

Product Development Dilemmas
PDD 1: give account for the role of product development in a company and some overall strategic product development dilemmas.
PDD2: describe and identify a spectrum of managerial choices in product development that exists due to a number of necessary trade-offs (e.g. time vs. cost and quality, one product vs. a family of products and market pull vs. technology push).

Service Operations Management
SOM1: describe, and explain, the design and delivery of service in a variety of organizations.
SOM2: apply an analytically thinking about service operations and apply conceptual and empirical tools for enhancing the performance of service operations.
SOM3: give account for the nature of service quality and how organizations might go about improving the quality of their service.

Design for Quality
DQ1: describe the importance of customer focus and its role in quality management
DQ2: explain and give examples of areas of application for some methods supporting customer focus in product development, e.g. the Kano model and Quality Function Deployment.
DQ3: be able to reflect on benefits and difficulties in the use of the above mentioned methods

Change Management and Improvement Processes
IP1: provide examples of basic change models
IP2: give account for what is meant by a systematic approach to change
IP3: Be able to reflect on different methods and approaches for change management
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The seven weeks of the course are devoted to seven different topics:

1. Team building and introduction to master's program in Quality and Operations Management
2. Quality Management
3. Operations Management
4. Product Development Dilemmas
5. Service Operations Management
6. Design for Quality
7. Change Management and Improvement Processes


Each week of the course consists of introductory lectures, guest lecture/study visits and literature seminars. The theme changes each week and the totality of the course reflects the main content of the master s program in Quality and Operations Management.


Collection of articles and book chapters.

Examination including compulsory elements

The examination consists of a written exam, literature seminars, case work, exercises, and study visits/guest lectures.

Page manager Published: Thu 04 Feb 2021.